This policy explains clearly how every piece of information you provide to cardgames is collected, used, and protected.
The measures in place to keep your personal data secure at cardgames
Every transaction and piece of personal data is secured with 256-bit SSL/TLS encryption — the same level of security used by banks. No one outside can read it.
Your data is stored in ISO 27001-certified data centres. Regular backups and access logging ensure that only authorised personnel can access your information.
Cardgames will never sell or rent your personal data to third-party advertisers or any other company — that is our core commitment.
You have the right to view, correct, and delete your personal data. When an account is closed, your data is deleted within a defined period.
We never ask for more than we need. Only the data required to deliver our services is collected — cardgames has no practice of gathering excess information.
You will always be clearly informed of how long your data is retained. Once any legal obligations have been fulfilled, personal data is deleted from our systems.
CardGames Asia (referred to in this policy as "cardgames", "we", or "our") takes your privacy seriously. This privacy policy is written in English for our Bangladeshi users to read and understand easily. The English version is considered authoritative for legal interpretation.
This policy applies whenever you use the cardgames.asia website, use the cardgames mobile app, or interact with us in any way — including simply browsing the site before you register.
This page tells you everything: what data we hold, why we hold it, how long we keep it, and how you can have it deleted. No fine print, no hidden clauses.
Cardgames collects two types of data — information you provide directly, and information gathered automatically as you use the platform.
| Data Type | Example | Required? | Purpose |
|---|---|---|---|
| Identity Information | Name, date of birth, national ID number | Yes | KYC verification, age confirmation |
| Contact Information | Mobile number, email address | Yes | Account verification, notifications |
| Financial Information | BKash/Nagad number, transaction history | Yes | Payment processing, fraud prevention |
| Device Information | IP address, device ID, browser | Yes | Security & Fraud Detection |
| Gaming Activity | Game history, bets, win/loss records | Yes | Legal obligations, dispute resolution |
| Communication Log | Support chat history, email | Optional | Service improvement |
| Marketing Preferences | Promotional Email Subscription | Optional | Informing you of offers and bonuses |
Please note — passwords are never stored in plain text. The moment you register, your password is transformed using a one-way hashing algorithm, meaning no member of our staff can ever view it.
Cardgames collects data in several ways. Each method and the extent of data collected is explained below:
We never display your full national ID number publicly or share it with others. KYC data is used solely for account verification and is stored in secure, encrypted storage.
It is our responsibility to be transparent about every reason we use your data. cardgames uses your information for the following purposes:
Your information will not be used for any purpose beyond those stated above. If a new use ever becomes necessary, your separate consent will be obtained first.
Cardgames does not sell your personal data to third parties — that is our core commitment. However, limited information may be shared in certain specific circumstances:
Whenever data is shared with third parties, it is governed by a data protection agreement — meaning they are equally obligated to keep your information secure. No data is passed to advertisers or marketing companies.
Cardgames uses several types of cookies — small text files stored in your browser that remember your preferences and help pages load faster.
The types of cookies we use:
Cookies can be managed through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.
Cardgames doesn't just make promises — it uses real, technical security measures to keep your data out of the wrong hands:
Under international data protection standards, you have certain fundamental rights. cardgames respects these rights and makes it straightforward for you to exercise them:
For any data rights requests support@cardgames.asia— email us with "Data Rights Request" in the subject line. After identity verification, we typically respond within 30 days.
Cardgames strictly does not provide services to anyone under the age of 18. Age is verified during the registration process, and KYC documents are required.
If a person under 18 has created an account using false information and this comes to our attention, that account will be closed immediately and all associated data will be deleted.
If you believe your child has accidentally created an account on cardgames, please contact us immediately at support@cardgames.asia. We will act promptly.
This privacy policy may be updated due to regulatory, technical, or business changes. Whenever a significant change is made:
The latest version of our privacy policy is always available on this page. If you'd like to view a previous version, please contact support.
For any privacy-related questions, concerns, or complaints, please get in touch with us:
For more information, visit our Terms & Conditions and Responsible Gaming page. For general enquiries FAQ page Go.
At cardgames, you own your data — you can exercise these rights at any time
To view the data we hold about you, simply submit a request. Contact our support team and we'll respond within 30 days.
If any of your details are incorrect, you can have them updated through your profile settings or by contacting support.
If you request account closure, your data will be deleted once the legally required retention period has ended.
You may request a copy of your data in a machine-readable format.
You can opt out of promotional emails or SMS at any time, no penalties.
You can object to your data being used for specific purposes. Raise it with support and your request will be reviewed.
Many people in Bangladesh are still hesitant about sharing personal information online — and that's completely understandable. Incidents of fraud and data theft have made this a legitimate concern. cardgames recognizes this reality and respects your reservations.
The core of our privacy policy is simple — your data belongs to you. We only collect what's necessary to provide our services, and we use it solely for that purpose. Nothing more. We don't sell it to advertising companies or hand it off to other business partners. This isn't just a written commitment — our systems enforce it at a technical level as well.
When you pay via bKash, you don't enter a card number or bank account — it works the same way with cardgames. We receive confirmation of the transaction, but your full mobile banking details are never stored on our end. This is by design, for your security.
KYC — identity verification — is worth explaining. Many people see it as a hassle, but it's actually there to protect you. Imagine someone tries to open an account using your name and mobile number — without KYC verification, there's no way to catch that. KYC confirms who you are, so no one else can take over your account.
Our staff support thousands of users every day. However, each team member's access is strictly limited — a payment support agent can only view payment-related information, not gaming history. Likewise, a game support agent cannot access financial data. This separation is intentional and essential for security.
Cardgames follows the core principles of GDPR, the international data protection standard — even though GDPR does not directly apply in Bangladesh. We do this because we believe in upholding the highest standards, not just the minimum the law requires.
We are transparent about data breaches and cyberattacks. If a security incident ever occurs that puts your data at risk, you will be notified within 72 hours. Most companies try to keep this quiet — we won't. Because you can only make the right decisions when you have the right information.
Even after account closure, we are legally required to retain certain data. Financial transaction records must generally be kept for 5 years — this is a requirement under anti-money laundering laws. However, personal identity information — your name, photo, and ID copies — will be deleted once the legal retention period expires. You don't need to submit a separate request for this.
Your data is secure, the games are fair, and payouts are fast — register with cardgames today.
Answers to some of the most common questions from our users
Our support team is available 24/7 to help with any questions. Or register now and start a safe, enjoyable gaming experience.